Sekadar renungan....

"Aku meminta kepada Tuhan setangkai bunga, segar, Ia beri kaktus berduri....




Aku minta kupu-kupu, diberiNya ulat berbulu.....Aku sedih dan kecewa....




Namun kemudian, kaktus itu berbunga indah sekali dan ........




Ulat itupun menjadi kupu-kupu yang sangat cantik......





Itulah jalan Tuhan, indah pada masaNya! Tuhan tidak memberi apa yang kita harapkan. Tapi Dia memberi apa yang kita perlukan. Kadangkala kita sedih, kecewa dan terluka. Tapi jauh di atas segalanya Dia sedang mengatur yang terbaik dalam kehidupan kita.
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Swensen's....

Enjoyed ice cream at Swensen's Queensbay Mall.....bos belanja...heheheheh

"My Colleagues"



"Me and Sam"



"My portion....hehehe"
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Complaint?

Lately, my outlet received quite a numbers of complaints from customers. Selepas tengok2 dan belek2 complaint tu semua, saya dapat satu kesimpulan la....dia orang ni semua "STRESS" dengan hidup sendiri sebenarnya....bila ada satu tempat boleh lepaskan "ketensionan" tu, apa lagi....we being their punching bag la....


Why I said like that? Ok, this is very simple situation, eg: We have one children card. With every purchase of certain amounts, customer entitle for 1 free item per transaction. So, "kalau nak free lebih2 tu kena la beratur banyak kali". But, most of the customers will ask the cashier to punch the order separately....if they buy 5 meals they expect to get 5 free items. Bila cakap tak boleh (This already stated in terms and conditions), macam2lah this customer akan cakap/marah. Bila sorang customer dah buat hal, mula la line kat depan counter jadi panjang, end up customer lain pula marah sebab lambat dan complaint pun jadi bertambah2 dan isu2 lain pun keluar sekali la.....asalnya masalah kecil je....."manusia" yang tak faham "bahasa" or saja2 buat tak faham (for me!!).


Bagi orang yang dah biasa kerja dalam bidang "service" ni.....boleh jumpa dengan pelbagai kerenah manusia....sampaikan kadang2 saya terfikir, tak sangka ada orang "macam" ni kat dunia....heheheheheh


Dalam situasi "dunia" hari ni......boleh dikatakan semua orang sentiasa hidup dalam stress. Bila ada satu tempat yang dia orang rasa boleh "lepaskan", nasib la kan siapa yang kena......


Semua company di dunia hari ni "sangat" ambil berat tentang "layanan" kepada pelanggan. Kalau tak... tak ada la berbagai2 punya mystery shop programs. Ini bagus sebenarnya, "good service means, you have the opportunity to get the customers back which also means, you will have the good business in returns".


Yang tak bagusnya, kadang2 saya rasa orang2 di Malaysia ni (opps!I didn't mean ALL..sorry!) belum cukup "sedia" dengan semua benda ni.....sesetengah orang di sini meluahkan rasa "ketidakpuasaan hati" mereka dengan cara yang salah....they're not trying to solve the problems but they intend to get other person in problem! Macam ada rasa puas hati bila tahu ada orang lain yang akan "kena"....because of their complaints.


So, if we want to complaint about something, for me the most important is "how you say it"......not....."what you want to say"......;-)

Suite....

Minggu lepas I pergi meeting lagi di Putrajaya....as usual, we stayed at Palace Of The Golden Horses....instead of standard room, this time I dapat rasa duduk di "suite" pulak....kalau nak harap duit sendiri, mimpi la....hehehee



Should add my name here.....hehehehehe


























Terasa macam orang kaya la sekejapkan....heheheheehee

Miss ya.......

Muthu.....

Just something to laugh....;-)



MUTHU & THE INTERVIEWER*

Interviewer: 'What is your birth date?'
Muthu : '13th October.'
Interviewer : 'Which year?'
Muthu : 'Every year.'
*****



*MUTHU & HIS MANAGER*

The Manager asked Muthu at an interview... .
'Can you spell a word that has more than 100 letters in it?'
Muthu replied: 'P-O-S-T-B-O- X.'
*****


*MUTHU & LONDON TRIP*
After returning from a foreign trip, Muthu asked his wife, 'Do I look like a foreigner?'
Wife: 'No! Why?'
Muthu : 'In London , a lady asked me, 'Are you a foreigner?'. .. that's why.'
Wife : ?????????
*****


*MUTHU & TOURIST*
A tourist from U.S.A. asked Muthu whether any great man was born in his village...
Muthu said , 'No sir, only babies were born here.'
*****



*MUTHU & HIS EXPERIMENT*
Muthu was doing an experiment with a cockroach. First he cut off one leg and told it to 'WALK! WALK!'
The cockroach walked. Then he cut off it's second leg and told the same. The cockroach walked.
Then he cut off the third leg and did the same.
Finally, he cut off its fourth leg and ordered it walk!
But the cockroach didn't walk.
Suddenly, Muthu said loudly, 'I found it. If we cut a cockroach's four legs, it becomes deaf.'
*****



*MUTHU & DRIVER*
When Muthu was travelling with his wife in a motorised tricycle, the driver adjusted the mirror.
Muthu shouted, 'You are trying to see my wife, eh? Sit in the back. I will drive.'
*****



*MUTHU GOES TO HOTEL*
Muthu went into a hotel. To wash his hands, he went to the washbasin.
Then when he had finished, he started washing the basin.
Seeing this, the manager asked what was he doing.
Muthu pointed towards the signboard

'* WASH BASIN * '
*****


*MUTHU & INTERVIEWER - FINAL PART*
Interviewer : 'Just imagine you're in the 20th floor of a building and it's on fire. How will you escape?'
Muthu: 'It's simple.. I will just stop my imagination. '
*****

*Oh... Lastly.... I forgot ............ the funniest.... *

At a political rally, Muthu was arrested. Why????????? ???
Because a lady journalist with a badge which read '*PRESS*' pinned on the right part of her blouse walked past him... and he did it!


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I'm stress!!!!!!!!!

Which one??

Need your opinion on this....


Which One Would You Prefer......


"Good boss with lousy subordinate"


or


"Lousy boss with good subordinate"

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Cerita Kelmarin....

Sebenarnya takdelah apa yg menarik sangat pun kelmarin....cuma letih yg teramat, dan macam2 lagi perasaan yg sukar ditafsirkan....kalau nak diikutkan, apa yg berlaku semalam sepatutnya mudah je...."MDS (McD Delivery Service)Meeting/Training for all outlets in Northern" di IPOH. Mulanya kata, meeting ni untuk Restaurant Manager je kena hadir tapi last minute 1st Assistant Manager pun kena ada sama....so, bermula lah cerita untuk kami yg seramai 20 orang daripada Penang travel ke Ipoh....

Disebabkan I have to go down to McD Greenlane at the island first, so my journey bermula awal la sikitkan.....


9am ~ dah keluar dari rumah, takut la sangkut kat penang bridge tu...janji nak kumpul kat Greenlane pukul 10am....seperti telah diduga memang jammed pun dan sampai lambat sikit la....

10:10am ~ dah ramai yang sampai....tapi tak gerak lagi...ada yg buat hal sendiri dulu....lebih kurang 1/2 jam baru bahagi2 nak naik kereta mana.... 3 kereta untuk dipilih...Nissan Livina, Vios & Sentra.....I ikut my boss punya kereta, I naik Vios..

10:40am ~ baru gerak...nasib baik penang bridge tak jammed!! ingat2 tu nak lelap jab, tapi dah semua asyik sembang, so layan je la sama...dah boss yg drive takkan nak buat2 terlelap pulak...hehehehe


12:30nn ~ dah sampai kat McD Ipoh City....ramai di antara kami yg first time kat sana termasuklah myself....rasa kagum sat....ishhh besaq nya outlet ni....my outlet kecik je.....1/5 je kot daripada sini!! meeting tu akan mula pukul 2pm...so, kami semua pergi lunch dulu...


12:45nn ~ makan dekat2 situ je.....puas hati dengan harga makanan di situ, yg tak puas hati....makcik tu sombong sangat la...(dah biasa kat McD, "we serve with smile"...hehehe)


1pm - 2pm ~ lepak2 & sembang2 membuang masa yg ada!!!


2pm ~ trainer from KL tu dah sampai tapi projector plak buat hal....so, sambung sembang2 sambil tunggu....


2:40pm ~ training pun bermula.....tah apa yg trainer tu cakap pun tak tau...dia macam tak prepare langsung, ditambah dengan suara dia yg cukup lemah dan lembut menyebabkan kami semua lebih banyak cakap "dalam hati" sendiri...heheheehe....bagi mengelakkan kami semua daripada mengangguk setuju bermulalah acara passing coklat, sweets, asam dan biskut (nie boss yg beli yee..)...trainer tu pulak asyik sangkut2...dia lebih banyak ajar@cakap dgn assistant dia sendiri...


4:30pm ~ traning pun abis (tak sampai 2 jam pun!!!!)...they decided tak nak balik lagi....sebab dapat info yg penang bridge tengah jammed teruk....dan jammed tu memang teruk pun, dalam newspaper hari ni tulis jammed sampai 8 jam..


6:45pm ~ gerak balik penang...dah tak larat nak buka mata...ni bukannya cakap terlelap...dah memang saja lelap pun....ha ha ha


9:30pm ~ baru sampai penang....dah boleh balik rumah?? oppss sorry, kena balik my outlet untuk count inventory for mid month cut off....this month kena cut off awal pulak.....


11pm ~ mula count inventory....dah tak larat sangat...i just kira food inventory and asked my assistant count paper inventory...


1am ~ exactly 1 am (jam kat dashboard kereta...tepat punya ni!!) baru sampai kat rumah...


10am (today) ~ masuk kerja balik....to monitor 1st day promotion for prosperity burger!!!!


Ini bukan my schedule je.....semua Restaurant Manager lain pun sama....just imagine for those yg travel from Kedah yesterday!!!!

Tapi nak cakap apa....."saya yg menurut perintah"....(:


This Saturday nak kena pergi Teluk Intan (Perak again!)to support new restaurant opening there....actually I'm quite excited about it...teringin nak tengok "Menara Condong"...kalau ada masa!!!


Next week....go down to KL for another meeting......penatnye....huhuhuhhu
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Eid Mubarak......

Have a blessed eid mubarak to everyone....

Kena Tag........

Ingatkan dah selamat la daripada dunia tag mengetag ni.....tengok2 siap kena 2x dgn kak ja.....hahaha

Anyway, saya buat satu dulu ye kakja....senang lenang nanti saya buat satu lagi...



The rules:
1. Your name/username:
2. Left handed or right handed:
3. Favorite letter to write:
4. Least favorite letter to write:
5. Write "The quick brown fox jumps over the lazy dog":
6. Tag 6 people:





Inilah tulisan "hodoh" saya. I got 2nd worst handwriting in the family. The worst???heheheeh....my youngest brother's handwriting....(takpe ngutuk sikit....dia tak baca punya blog ni....kalau baca....hehehehe...kenyataan...jangan marah..;-)

Oklah, disebabkan rasa macam rajin nak menaip, jom kita buat penerangan sikit tentang perkara2 di atas:-

1. Ini nama yg mak & abah register dlm surat beranak....siapa bagi nama ni?????huhuhuhu....mak kata dia pun tak ingat...tapi yg pasti bukan dia!

2. Semua dlm family ni right handed....but, my father special sikit...tulis guna tangan kanan tapi buat kerja yg lain semua left handed.

3. Suka huruf "A"...masa belajar menulis cikgu ajar tulis huruf ni dulu....hehehehe

4. "Z" susah la nak tulis....selalu tulis jadi macam "2"....but, my name pun ada "Z"....problem sungguh!

5. No Comment!! hmmmmm.....mcm jawapan artis la pulak....hehehehee

6. pssstt....kat atas tu bukan jawapan sebenar.....yg betulnya, dah takde org nak di tag....ramai dah kena....hahahahaah